For shipments by Express Courier, Sensasian shall bear the responsibility for orders that are lost, stolen or wrongfully delivered. We will reverse out the payment you have made by crediting your account.

Please note that shipments by International Air Mail are not insured and Sensasian will not be responsible for any damage or loss in transit.

Yes, provided that the order has NOT been shipped yet. You will need to contact us by click Here immediately with your name, order number and your e-mail address.

However we are afraid that we cannot cancel or change any orders that have been shipped or are currently in the shipping process.

Generally items listed in our site are in stock. If any item in your order is out of stock, we will notify you immediately with regards to the availability of the items. We will not charge you for any item until it is available and shipped.

All Sensasian items are priced in U.S. Dollars.

The exchange rate is based on the conversion rates of your credit card-issuer. Alternatively you may wish to use our Exchange Rate Converter to calculate an indicative price in your currency of choice. Please note that the exchange rates is converted to MYR at the exchange rate of USD 1.000 to MYR 3.800.